How Keppan plans work

Keppan has a free plan and a set of paid plans. Each plan level adds capacity and features over the one below it, and an Enterprise plan is built to order for larger or multi-location schools. Your plan is shown in your account, and your agreement or signup confirmation lists what it includes.

Starting out

You can start on the free plan and move to a paid plan when you need more. Nothing you've entered is lost when you change plans.

Changing your plan

You can move up or down a plan yourself from your account settings. The change and its effective date are confirmed on screen and by email. Moving down may turn off features you're using; Keppan tells you which before you confirm.

If Keppan came with your Ground Standard plan

Some Ground Standard plans include a Keppan plan. If that's you, your Keppan account is managed alongside your Ground Standard account, and billing for it is already covered there.

Pausing or cancelling

You can pause or cancel from your account settings and pick the date it takes effect. Export your data first if you want a copy. If you'd rather we do it for you, or you want to talk it through, contact support.

Not sure what your plan includes? Ask support. We'll tell you what you have and what adding something would look like.

Need help?
Email support@keppan.com, call (888) 998-9856 and press 2, or start a chat from this help center. Monday to Friday, 9am to 5pm ET.